Returns & Exchanges
Xerjoff is committed to ensuring your complete satisfaction with our luxury fragrances. If you are not entirely satisfied with your purchase, we offer a 14-day return period for products in their original, unopened, and sealed packaging.
Initiate Your Request
Contact our Customer Care team via the official portal or email within 14 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Ensure the fragrance is in its original box with the protective cellophane seal intact, and securely pack the items to prevent damage during transit.
Ship the Return
Affix the provided return label to your package and drop it off at an authorized courier location, ensuring you keep a copy of the tracking information.
Quality Inspection & Refund
Once our boutique experts verify the product's condition, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing