Frequently Asked Questions
Everything you need to know about Xerjoff's luxury fragrance experience.
What is the standard shipping time for international orders?
International orders typically arrive within 5-10 business days. Please note that customs processing in your country may occasionally extend this timeframe.
Are your fragrances authentic and original?
Yes, every fragrance sold on our official store is 100% authentic, bottled in Italy, and shipped directly from our certified warehouses.
What is your return policy for perfumes?
Due to the nature of our products, we only accept returns on unopened and sealed items within 14 days of delivery. We recommend purchasing a sample set before committing to a full bottle.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer complimentary samples with orders?
Most full-sized bottle purchases include a selection of complimentary samples, allowing you to discover other olfactory masterpieces from our collections.
How should I store my Xerjoff perfume to maintain its quality?
To preserve the integrity of the ingredients, store your bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations.